Refund request

If your account is in credit and you wish to request a refund please complete this form and attach all of the required documentation. 

Please note that a $30 administration fee will apply and incomplete refund requests will not be accepted or processed.

Property address

Owner (primary contact)

Postal address

Additional owners

Supporting documentation

Please provide the following mandatory supporting documentation:

  1.  Copy of all the payment receipts or bank account/credit card statement showing:
    1. all payment/s details (date, reference, amount) to cover the requested refund amount
    2. the account holder's names
  2. Confirmation of bank BSB and account number for the electronic funds transfer (EFT)
  3. Written approval from other owners to refund to one owner if not account holder/s
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Please note:

The City is unable to transfer funds into credit cards. Incomplete refund requests will not be accepted or processed.

If you have any trouble completing this form, please email swan@swan.wa.gov.au.

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