City of Swan administration centre and place offices will be closed from 12pm Tuesday, December 24, 2024 until 8am Thursday, January 2, 2025.
Customers can call (08) 9267 9267 for assistance during this time.
Please be advised that the City’s Contact Centre will remain operational throughout the holiday period. On Christmas Day and New Year’s Day, we are available for emergencies only.
Contact the City of Swan through our online services, giving us a call, or dropping into one of our administration centres.
You can use our Online Services to:
General enquiries
Phone number: (08) 9267 9267
Email: swan@swan.wa.gov.au
Contact hours
You can call us 24 hours per day, every day of the year.
Non-urgent calls received outside of business hours will be responded to in a timely manner once business resumes.
Business hours
Business hours are Monday to Friday 7am - 7pm (excluding Public Holidays).
Media enquiries
Indi Fillery, Coordinator Media and Communications
Phone: 0475 886 046
Email: media@swan.wa.gov.au
Other useful contacts
Rates: (08) 9267 9160
Facility bookings: (08) 9267 9321
To speak to one of our Customer Service representatives in person you can come in to our Administration Centre.
Business hours
Monday to Friday, 8am to 5pm (excluding Public Holidays).
Location
2 Midland Square, MIDLAND, WA, 6056, Australia
Postal Address
PO Box 196
Midland, WA, 6936
Australia
Emergency services
| Contact | Enquiry type | Phone number |
| General Emergency | Police, fire, ambulance | 000 |
| Police assistance | For non-emergency | 131 444 |
| Department of Fire & Emergency Services (DFES) | Emergency information | 13 33 37 |
| Crime Stoppers | Report crime information anonymously | 1800 333 000 |
| State Emergency Service | Emergency response | 132 500 |
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1
Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number (08) 9267 9267.
For more information, visit the National Relay Service website.
Translation and Interpretation Service (TIS)
For non-English speaking customers:
Tel: 13 14 50
Ask them to contact us on (08) 9267 9267
Customer Service Charter
Read our Customer Service Charter
We are committed to providing high quality customer service at all times.